Case Study: Heartland Bank and Trust Company improves customer experience and fraud prevention with Alkami Positive Pay

Transforming Customer Experience with Positive Pay Heartland Bank’s Success Story

Heartland Bank and Trust Company, a bank with 70 branches and $5 billion in assets, sought to transform the customer experience and support efficiency of its Positive Pay Solution. Facing challenges with user-friendliness and process efficiency, the bank partnered with Alkami Technology to implement their ACH Positive Pay and Payee Positive Pay solutions.

By implementing Alkami's solutions, the bank achieved a much more user-friendly platform that significantly streamlined the exception process for its customers. The results included improved mobile decisioning capabilities and enhanced fraud prevention, ensuring a seamless experience. A Heartland Bank manager also cited Alkami’s capacity for growth as a key reason for their partnership, ensuring the technology would scale with the bank's own expansion.

Heartland Bank and Trust Company

Todd Lindsey

Manager of Treasury Services