Case Study: Securityplus FCU achieves record member engagement and a modern digital banking experience with Alkami Technology

Securityplus FCU - Customer Case Study

Securityplus FCU, a Baltimore-based credit union with 35,000+ members and $400M in assets, faced declining branch traffic and an aging digital banking solution that wasn’t delivering value or a clear roadmap for the future. Seeking to attract a younger, mobile-first membership and replicate branch capabilities in a digital experience, Securityplus FCU evaluated vendors and chose Alkami Technology’s digital banking platform for its aligned vision and product fit.

Alkami Technology implemented its digital banking platform, working closely with Securityplus FCU through data restructuring and a cross-functional implementation that went live on October 16, 2018. Post-launch, digital engagement rates climbed—exceeding benchmarks set by many of Alkami’s clients—member complaints dropped while positive feedback increased, and Securityplus saw rapid adoption and ongoing platform enhancements, delivering the improved member experience and vendor partnership the credit union sought.

Securityplus FCU

Mike Adams

Senior Systems Engineer