Case Study: Arkansas Federal Credit Union reduces fraud losses with Alkami and Appgate Detect TA

Proactively Mitigating Fraud Losses with Appgate Detect TA & Alkami

Arkansas Federal Credit Union (AFCU), a Little Rock-based member-owned financial cooperative serving more than 150,000 members, needed a better way to combat increasingly coordinated fraud attacks. After experiencing member-to-member fraud losses exceeding $80,000 over a Veterans Day weekend, AFCU looked to Alkami Technology and its partner fraud-prevention capabilities, including Appgate Detect TA, to move beyond manual monitoring.

Working with Alkami Technology and Appgate Detect TA, AFCU implemented automated behavioral fraud detection rules, including weekend and holiday transfer controls and longer monitoring windows for certain external transfer activity. The result was a major reduction in manual fraud work and nearly $200,000 in prevented losses from the member-to-member transfer rule alone, helping AFCU proactively mitigate fraud and strengthen protection for its members.

Arkansas Federal Credit Union

Chandra Boyd

Fraud Manager