Case Study: Unitus Community Credit Union enhances member experience and efficiency with Alkami Technology

Leveraging Digital Banking Solutions to Enhance the Member Experience & Efficiency

Unitus Community Credit Union partnered with Alkami Technology to strengthen its digital banking experience while improving operational efficiency. The Portland-based credit union wanted to reduce costs, make everyday banking tasks easier for members, and shift more service activity from branches and the call center into self-service digital channels.

Using Alkami Technology’s digital banking platform and partner ecosystem, Unitus expanded self-service tools, secure forms, journey mapping, and member engagement features like SavvyMoney, Bill Pay, mobile deposit, Snapshot, and BioCatch for fraud prevention. The result was improved member satisfaction, stronger digital engagement and retention, streamlined back-office processes, and near-elimination of fraud in the digital channel without adding friction for members.

Unitus Community Credit Union

Heather Bianchini

AVP of Digital Banking Services