Case Study: Leominster Credit Union improves member experience with Alkami Technology

Leominster Credit Union’s Success Story with Alkami

Leominster Credit Union partnered with Alkami Technology to modernize its digital banking experience. Before the change, members dealt with fragmented logins, limited mobile functionality, missing features like mobile statements and Zelle, and a support team that lacked a consistent end-user view.

Alkami Technology implemented its Digital Banking Platform to deliver a mobile-first, more seamless experience, supported by Glia chat and improved member-facing functionality. The launch in June 2022 drove strong early adoption, with 56% of online banking users logging in during the first week and nearly 1,500 new registrations; chat volumes also nearly doubled without increasing call center traffic.

Leominster Credit Union