Case Study: STAR Financial Bank achieves rapid digital transformation and higher customer engagement with Alkami Technology

Innovating for Growth with the Right Partner

STAR Financial Bank, a $3.1B institution based in Fort Wayne, IN with 50,000+ digital users, needed a reliable partner to replace its digital banking platform without disrupting business customers—especially during a pandemic-driven, virtual implementation. After evaluating providers, STAR selected Alkami Technology for its cloud-based Alkami Platform, stability, integration capabilities, and customer-first, agile implementation approach.

Alkami Technology deployed the Alkami Platform with deep integrations (including SavvyMoney, Financial Wellness features, and Flux analytics) and a disciplined, agile launch that emphasized personalization and self-service. The results were rapid and measurable: 2.3 million logins from more than 50,000 customers in the first four months, App Store ratings improving from 4.5 to 4.8 and Google Play from 4.6 to 4.72, steady adoption of SavvyMoney, reduced manual tasks for staff, and quicker, targeted marketing and product updates using Flux.

STAR Financial Bank

Andrew Parker

Technology Integration Manager