Case Study: Keesler Federal Credit Union achieves a modern, mobile-first digital transformation with Alkami Technology

Driving an Organizational Digital Transformation

Keesler Federal Credit Union, a $4.4B credit union with 40 branches and nearly 288K members, was constrained by a legacy online banking platform that delivered inconsistent online and mobile experiences, limited marketing and reporting, frequent outages (including DDoS-related downtime), and forced members to use multiple logins — all contributing to low app ratings and slow product innovation. Seeking a mobile-first, extensible solution, Keesler selected Alkami Technology and its Alkami Platform to drive a full digital transformation.

Alkami Technology implemented its cloud-based digital banking platform (with SDK extensibility), account aggregation, remote deposit capture, SavvyMoney credit tools, money movement including Zelle, and enhanced marketing/analytics, while Keesler led a strong change-management effort. The results: 79% login growth since go-live, registered users rising to 188,828 and 141,000 active digital users, app ratings improving from 3.4 to 4.8, MSI increasing from 84 to 94, NPS up from 70 to 79, and operational gains such as doubling checks processed — demonstrating measurable member adoption and satisfaction after Alkami Technology’s implementation.

Keesler Federal Credit Union

Jason MacDonald

Chief Information Officer