Case Study: Educators Credit Union achieves scalable, seamless digital banking and soaring member adoption with Alkami Technology

Creating Endless Digital Banking Possibilities for Members

Educators Credit Union, a Milwaukee-based credit union with roughly 200,000 members and $2.1B in assets, was hindered by an inflexible online banking product that produced inconsistent user interfaces, unreliable scheduled transfers and alerts, and low digital adoption. Seeking a modern, scalable solution, ECU evaluated multiple vendors and selected Alkami Technology’s digital banking platform in 2016.

Alkami Technology delivered a flexible, fully integrated digital banking platform and provided hands-on implementation support from account managers through executive teams. Within months of going live, member adoption jumped from under 20% to more than 70%, and ECU has since launched features such as budgeting tools, online card management, a Member Loyalty Payback dashboard and financial literacy initiatives—demonstrating strong engagement, scalability and measurable business impact.

Educators Credit Union

Mike Mikkelson

CIO