Case Study: a California-based $95B asset bank enhances payment security and efficiency with Alkami Positive Pay

California-Based $95B Asset Bank Enhances Payment Security and Efficiency with Alkami’s Positive Pay Solutions

A California-based bank with $95 billion in assets faced challenges with its outdated payment fraud prevention systems. Its legacy Check Positive Pay solution caused processing delays and a poor user experience, while the lack of an automated ACH Positive Pay system forced customers to submit manual instructions via paper and fax. This cumbersome process was error-prone and required significant bank resources to manage, increasing the risk of payment fraud for its customers. To modernize its security and operations, the bank partnered with Alkami Technology.

The bank implemented Alkami's Positive Pay Solutions, including Check Positive Pay and ACH Positive Pay, in a multi-phased initiative. Alkami's platform automated the previously manual ACH process, which had required up to 12 full-time employees, freeing those resources for other work. The solution provided a seamless, modernized system that enhanced operational efficiency and drastically improved the customer experience. The implementation successfully monitored a significant volume of transactions, bolstering the bank's defenses against financial fraud.