Case Study: Arkansas Federal Credit Union strengthens client partnership and continuous improvement with Alkami Technology

Alkami’s Commitment to Becoming a Better Partner for our Client Community

Arkansas Federal Credit Union (AFCU) partnered with the digital banking vendor Alkami Technology in 2021 to leverage their digital banking platform. The credit union was seeking a collaborative partnership defined by mutual respect, transparency, and a vendor that would actively listen to and act on client feedback to drive continuous improvement.

The solution implemented by Alkami was a partnership grounded in accountability. Alkami demonstrated this through transparent communication about their own challenges and a dedicated process for gathering and acting on client feedback, exemplified by initiatives like their "client journey wall" at the client conference. The results were a highly effective collaboration where AFCU felt heard and respected. The partnership provided AFCU with a trusted relationship to address challenges and work towards solutions together.

Arkansas Federal Credit Union

Stacy Starks

SVP of Business Initiatives and Digital Services