Case Study: Advantis Credit Union achieves superior member experience and scalable digital growth with Alkami Technology

Advantis Credit Union - Customer Case Study

Advantis Credit Union, a Portland-based institution serving a large and growing membership, faced a critical digital challenge: their existing online banking platform and vendor could not meet member expectations or support rapid growth. With members increasingly adopting digital channels, Advantis needed a more flexible digital banking solution and a partner that could deliver enhancements and development support quickly. The customer engaged Alkami Technology for a replacement platform and UX expertise.

Alkami Technology provided a modern, customizable digital banking platform plus an in-house UX Design and Development team that ran member surveys, one-on-one interviews, and on-site usability testing to drive iterative design. Advantis converted to Alkami (go-live in January 2015) and rolled out the redesigned experience within months, completing the overall effort in under a year. Post-launch member surveys were strongly positive, allowing Advantis to act on feedback faster, improve the user experience, and better support ongoing digital growth — outcomes Advantis credits to Alkami Technology’s platform and process.

Advantis Credit Union

Kevin Wilbanks

eBanking Support Analyst