Case Study: First Source Logistics achieves streamlined customer communication and operational efficiency with Aljex Software

First Source Logistics - Customer Case Study

First Source Logistics, founded by John Keene in 2012, needed to move beyond spreadsheets and deliver consistently responsive customer service as it began to scale. To ensure timely communications with shippers and carriers — including pickup and delivery notifications and EDI exchanges when customers prefer electronic communications — First Source Logistics selected Aljex Software as its broker software solution.

Aljex Software was implemented to replace manual spreadsheets and centralize brokerage operations, including EDI integration and automated customer notifications. The result: clearer, faster communication with customers, easier onboarding for new hires, and the operational scalability that let First Source Logistics confidently serve clients from mom-and-pop firms to Fortune 100 companies — a change John Keene describes as putting the company “full steam ahead.”

First Source Logistics

John Keene

First Source Logistics