Case Study: D&L Transport achieves rapid agent growth and streamlined operations with Aljex Software

D&L Transport - Customer Case Study

D&L Transport, led by president Brian DeFrain, needed a technology platform that would support rapid growth and fast agent onboarding while keeping daily operations simple and responsive. Already using Aljex when Brian took over, the company required fast carrier activation, quick carrier and customer setup, and speedy credit decisions to scale from a small broker-centric operation into a larger agent-driven business. The vendor supporting these needs is Aljex Software, via its Aljex TMS.

Aljex Software implemented customized updates and features—completing three to four targeted projects—to keep the TMS intuitive for agents while adding the “bells and whistles” D&L needed for speed and flexibility. The result: D&L grew its agent force from about 15–18 to 58 in three years, earned recognition as one of the Kansas City area’s top private and fastest-growing companies, and achieved faster carrier/customer onboarding and credit decisions. D&L’s agents report high satisfaction and productivity working with Aljex Software’s solution.

D&L Transport

Brian DeFrain

President