Case Study: European Telecommunications Operator boosts EBITDA and cuts costs with AlixPartners

European Telecommunications Operator - Customer Case Study

European Telecommunications Operator, a large telecom provider with tens of millions of subscribers, was facing stagnating revenues and an EBITDA shortfall of nearly €80 million as the market contracted. To close the gap, the company brought in AlixPartners and its QuickStrike® diagnostic and “Lean Telco” benchmarking approach to identify both immediate savings and deeper operational issues.

AlixPartners rapidly assessed dozens of major business processes and procurement areas, uncovering opportunities to pool staff, improve process efficiency, renegotiate vendor contracts, upgrade IT, and simplify product offerings. The resulting action plan set nearly €180 million in cost-reduction targets and additional long-term EBITDA-improvement goals; one year later, the company had already improved EBITDA by around 4%.