Case Study: Business-Services Company achieves digital transformation and major efficiency gains with AlixPartners

Business-Services Company - Customer Case Study

Business-Services Company, a specialty business-services provider, needed to transform to stay competitive as it grew from a newly merged pair of units with very different operating models. One side was already tech-enabled, while the other relied heavily on manual processes and customized systems, making it difficult to standardize data and speed up transactions. The company turned to AlixPartners for help with its digital transformation challenge.

AlixPartners used its QuickStrike® diagnostic to assess the business and then built a common data platform to streamline data ingestion, management, storage, and use. The solution introduced real-time reporting, simple interfaces, analytics tools for employees, and a foundation for machine learning. As a result, Business-Services Company increased sales at some operations by at least 50%, cut labor costs by 50% to 90%, reduced data-input time from days to minutes, and shortened some operations from a week to half a day.