Alive5
12 Case Studies
Case Study: Halloween Express achieves higher customer satisfaction and increased sales with Alive5 (AliveChat)
A Alive5 Case Study
How Halloween Express Uses AliveChat to Brighten the Shopping Experience for its Customers
Halloween Express, a large retailer of Halloween costumes, party decorations, inflatables, and seasonal supplies, needed a reliable way to assist online shoppers and boost conversions—especially during peak seasonal demand. To meet that challenge they adopted Alive5’s live chat solution, AliveChat (branded in the platform as WebsiteAlive), to provide real-time support and improve the online shopping experience.
Alive5 implemented AliveChat with features such as AliveConcierge 24/7 conversion agents, Embedded Icons for visibility, AliveTracker code to monitor customer behavior, and Chat Link for easy access. According to Halloween Express, the Alive5 solution improved customer satisfaction and helped increase sales by enabling agents to answer questions in real time—often the difference between winning and losing a sale.
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Halloween Express
Brad Butler
Chief Operating Officer