Alive5
12 Case Studies
Case Study: Ballena Technologies achieves increased ticket sales and instant interactive 3D venue visualization for fans with Alive5's AliveChat
A Alive5 Case Study
How Ballena Technologies Uses AliveChat to Advance Interactive 3D Venue Visualization For Fans
Ballena Technologies, maker of the award-winning Seats3D venue-visualization platform used by 12 professional sports leagues, wanted to add live, in-context customer support to make online ticketing more immersive and to boost sales and service. To achieve this, Ballena integrated Alive5’s AliveChat solution to bring real-time chat directly into their interactive 3-D venue views.
Alive5 implemented AliveChat features including Offline Forms, Embedded Icons, AliveTracker code, and a Support Button so fans can click-to-chat, leave leads when agents are offline, and generate behavioral insights. The integration gave Ballena immediate engagement, better lead capture, and actionable analytics to streamline support and improve conversion potential for their clients — outcomes driven by Alive5’s chat tools.
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Ballena Technologies
Steve Stonehouse
Senior Vice President of Sales