Alive5
12 Case Studies
Case Study: Clemson Athletics improves fan communication and mobile ticketing with Alive5
A Alive5 Case Study
Clemson Athletics - Customer Case Study
Clemson Athletics partnered with Alive5 to improve fan communications across a busy athletics operation that serves tens of thousands of game-day attendees, donors, season ticket holders, and website visitors. The team needed a better way to manage customer service, drive ticket sales, and send timely reminders at scale through chat and SMS.
Using the Alive5 platform for website chat, a chatbot, and outbound texting, Clemson Athletics now sends mobile ticket download reminders and season ticket renewal notices while providing 24/7 fan support. According to Clemson Athletics, Alive5 made communications more efficient, improved customer service, reduced wait and entry times for games, and offered a much better interface than their previous SMS tool.
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Clemson Athletics
Logan Welch
Manager of Sales & Service Team