Case Study: Otterbein SeniorLife simplifies senior living dining across 23 communities with Aline Menus

Otterbein SeniorLife onboarded 23 communities with Aline

Otterbein SeniorLife, a nonprofit senior living organization operating 23 communities, faced significant challenges with a cumbersome menu management platform. Their culinary teams found the system difficult to use and customize, leading to widespread frustration and inefficiency. Additionally, a lack of integration with PointClickCare meant most resident dietary updates had to be done manually. To address these issues, Otterbein turned to the vendor Aline and implemented its product, Aline Menus.

By implementing Aline Menus, Otterbein successfully onboarded all 23 communities, achieving a 100% PointClickCare integration rate. This automation eliminated manual data entry for resident diet changes. The solution resulted in dramatically happier culinary teams and a complete elimination of support issues post-launch, with the Aline platform being praised for its ease of use and exceptional customer support.

Otterbein SeniorLife