Case Study: Large Global Hedge Fund achieves 90% AV issue resolution and boosts productivity with Align

Large Global Hedge Fund - Customer Case Study

Large Global Hedge Fund moved into a new 400,000 sq ft Hudson Yards office with a high number of modern meeting rooms. Because AV rooms were highly utilized, even one or two rooms being down caused scheduling problems and reduced productivity, and the firm did not have enough staff to troubleshoot the growing volume of conference-room AV issues. Align was engaged to provide on-site AV support and staff augmentation.

Align deployed a three-person support team that works site-to-site to resolve common AV problems—typically addressing about 90% of issues—while tracking rooms needing deeper intervention and producing escalation documentation. The service improved consistency and adaptability across the hedge fund’s meeting rooms, reduced downtime and increased productivity, and Align’s success also generated follow-on design consulting opportunities.