Case Study: a global financial services institution achieves 98% inventory accuracy with Align Asset Point and ServiceNow

Global Financial Services Institution achieves 98% inventory accuracy with Align

A global financial services institution faced significant operational risk due to a gap between the logical asset data in its ServiceNow platform and the physical reality of its data centers. This challenge became critical when an overseas installation failed because cabinets, which ServiceNow indicated had available space and power, were discovered to be at full capacity upon an engineer's arrival. To solve this, the institution partnered with Align and deployed its Asset Point inventory management tool and Asset Scan iOS application.

Align's solution provided onsite teams with the Asset Scan tool to validate physical cabinet conditions, creating a reliable layer of accurate data. This verified information was then synchronized bi-directionally with ServiceNow, seamlessly integrating into existing workflows. The implementation resulted in the institution achieving 98% inventory accuracy, which significantly reduced installation delays, onsite rework, and project risk across its global footprint.