Case Study: Sportsafe achieves 40% market share and scales to 20,000 schools with Align

Sportsafe - Customer Case Study

Sportsafe, a UK sports-equipment inspection company founded by Jon Neill, faced the challenge of scaling rapidly in an industry where 90% of inspections find repairs and thousands of sites require annual checks. Rapid growth created cash-flow strain, cultural and staffing issues, and inconsistent execution — problems Sportsafe addressed using Align’s software and strategic planning/execution tools (One Page Plan, Dashboards, Huddles, Quarterly Themes).

Align helped Sportsafe standardize priorities, increase transparency and accountability, and drive company-wide initiatives (including tablet-based inspections). As a result, Sportsafe grew to service 20,000 schools (about 40% of the market), cut its return rate from 25% to 4.5% in a single quarter (saving over £100,000 annually), sped adoption of innovations to within a quarter, and presented a more organized business to buyers — outcomes Jon credits to Align.

Sportsafe

Jon Neill

Founder