Case Study: EnLink Midstream achieves a successful transition to a consumer-directed health plan (CDHP) with Alight Solutions

Using healthcare navigation to successfully transition to a consumerdirected health plan (CDHP)

EnLink Midstream, a Dallas-based midstream oil and gas company with about 1,500 employees, faced unsustainable medical-plan cost increases driven by an aging, largely field-based workforce, high ER/urgent care use in rural areas, and chronic conditions like obesity. To lower costs while preserving a competitive benefits package and prepare employees for a consumer-directed health plan (CDHP), HR Director Kelli Sewell engaged Alight Solutions and implemented Alight’s Healthcare Navigation Solutions.

Alight Solutions provided a dedicated Health Pro (Melanie) and decision-support tools that helped employees compare costs and find high-quality, cost-effective care; more than 60% of employees contacted their Health Pro in 2017. By building trust in those navigation tools before launching a CDHP, EnLink achieved a 35% enrollment in the HSA-qualified HDHP in year one (two-thirds from Field Operations) and drove measurable shifts in plan selection and consumer behavior, lowering plan costs and improving employee healthcare decision-making.

Enlink Midstream

Kelli Sewell

Director of Human Resources