Case Study: US Foods boosts employee engagement with Alight’s guided benefits experience

Powering employee engagement with benefits decision support

US Foods, a leading American food distributor, faced the challenge of providing its employees with an improved and integrated way to understand and select their benefits. To address this, they turned to the vendor Alight Solutions for a guided experience tool.

Alight implemented a solution that provided basic enrollment education and leveraged data to tailor content to specific employee groups, incorporating a DecisionDirect tool for medical recommendations. The results were highly successful, with 4,707 employees viewing the guided experience and 39.4% using the Help Me Choose quiz for a benefit recommendation. A senior director at US Foods praised the project as a "grand slam" that resulted in some of the highest engagement and least amount of confusion they had ever experienced during an annual enrollment.

US Foods