Case Study: Direct Line Group achieves improved utilisation of Workday Recruiting with Alight Solutions' tenant assessment

How Alight's tenant assessment improved utilisation of Workday Recruiting

Direct Line Group, a UK insurer employing over 10,000 people and owner of brands such as Direct Line and Churchill, needed to ensure it was getting full value from its Workday Recruiting investment (live since October 2016) amid growing complexity across Graduate, Apprentice, Volume and Specialist recruiting. As a long‑time customer since 2014, Direct Line Group engaged Alight Solutions for a tenant assessment to diagnose inefficiencies and pinpoint where Workday Recruiting configuration and processes weren’t meeting evolving business needs.

Alight Solutions deployed a team of Workday‑certified experts in January 2020 to review configuration, interview stakeholders and deliver targeted recommendations on interview workflows, data clean‑up, reporting, feature adoption and integrations. The assessment improved utilisation of Workday Recruiting, increased key stakeholder satisfaction and gave the HR team confidence that business processes now align with the technology, resulting in smoother, more efficient hiring outcomes.

Direct Line Group