Case Study: Largest Automotive Retailing Company achieves a fully integrated, optimized Workday HCM with Alight Solutions

How Alight helped this automotive retailer fill in the missing pieces from their Workday deployment

Largest Automotive Retailing Company went live on Workday HCM but found critical functionality, documentation and integrations missing, undermining workforce confidence and straining HR during frequent acquisitions. Three weeks after go‑live, Alight Solutions was engaged to fill the gaps and stabilize the deployment using its Workday services.

Alight Solutions implemented a 30‑day Hyper Care program (integration fixes, acquisition and configuration support, security break‑fixes), then transitioned the customer to AMS Support Desk and Tenant Optimizer for ongoing optimization. The team logged and resolved 55 issues in the first 2–3 weeks and 163 requests in the first year, with 28% of requests targeting payroll and many addressing acquisition-related integrations; Alight Solutions also produced integration documentation and helped fully integrate and optimize the customer’s Workday environment, restoring confidence and operational continuity.