Case Study: Leading Consumer Packaged Goods Company achieves 50% faster business processes and improved Workday adoption with Alight Solutions

Helping this global organization optimize their Workday platform for enhanced results

Leading Consumer Pacakged Goods Company, a US‑headquartered global CPG with operations in 100+ countries and 20,000 employees on Workday, engaged Alight Solutions to optimize their Workday platform after poor technology utilization and unsatisfactory employee feedback. The organization wanted to maximize its Workday investment, improve user adoption and the employee experience, simplify processes, benchmark performance, and revisit post‑deployment changes.

Alight Solutions conducted a five‑week tenant assessment across 10 functional areas (11 stakeholder interviews, 17 deep dives) and delivered more than 380 recommendations, then provided Workday Optimization and ongoing Total AMS to implement them. The work produced a complete job catalog redesign, ~50% average reduction in time to complete business processes, a 73% decrease in processes awaiting action, a 57% drop in manager tasks during requisition, 15,500 job profiles corrected and 334 empty supervisory organizations inactivated, along with significant increases in Workday employee satisfaction and standardized, simplified processes.