Case Study: GKN achieves health and welfare excellence with Alight Solutions

GKN achieves health and welfare excellence with Alight

GKN, a 250‑year‑old engineering leader supplying components for the auto and aerospace industries, faced the challenge of delivering personalized health and welfare support to a 59,000‑person global workforce (11,000 in the U.S.), many of whom are hourly, multi‑shift employees and an aging population with complex care needs. To meet this need, GKN partnered with Alight Solutions for benefits administration and Advocacy Services to ensure employees could access clear, expert guidance across benefits, care navigation, and claims.

Alight Solutions implemented a unified benefits administration platform with 24/7 knowledgeable call center support, Culture Days to align reps with GKN’s workforce, and dedicated Advocates (nurses, case managers, clinicians) assigned to individual employees, while automating processes and cleaning data to free HR for strategic work. The result: improved employee access and trust, reduced benefits‑administration stress for HR leaders, continuity of care in complex cases, and reliable service across GKN’s 59,000 employees—demonstrating tangible operational relief and stronger employee support through Alight Solutions.

GKN

Cassandra Perry

Benefits and Retirement Director