Case Study: Largest Utility Services Company achieves rapid Workday stabilization and streamlined time & absence management with Alight Solutions

Energy & utilities driving utilization of Workday with Workday Optimization Services

Largest Utility Services Company, a regulated utilities provider in the western United States serving nearly 500,000 customers with 1,000+ employees, faced pervasive issues after a Workday HCM go-live: incomplete time and absence configuration, incorrect time-tracking project codes, faulty vacation eligibility drivers, missing approval steps, and an untrained workforce with lift-and-shift processes that replicated legacy problems. They engaged Alight Solutions for rapid AMS support, HRIS staff augmentation and Workday release management to stabilize and optimize the deployment.

Alight Solutions implemented targeted fixes—turning on time-tracking auto-fill and validation rules, correcting accrual calculations and approval flows, overhauling vacation eligibility drivers, creating a custom checkbox for unique vacation needs, streamlining ~1,000 time-tracking project codes, and building automated biweekly audit reporting—while delivering change-management workshops and WD2021R1 release support (including a COVID-19 pay time code). The effort included 220 hours dedicated to TT&A corrections, 2 vacation eligibility overhauls, and 4 custom fields created; as a result, the customer stabilized their Workday environment, regained operational efficiency, and can now focus on strategic work with ongoing Alight Solutions support.