Case Study: Meissner Filtration Products achieves automated, cost-saving visitor check-in with ALICE Receptionist

Meissner Filtration Products - Customer Case Study

Meissner Filtration Products, a manufacturer of microfiltration products for the pharmaceutical industry, needed a lobby management solution when it moved into a new multi-floor facility with the lobby downstairs and offices upstairs. Not wanting an isolated, full-time receptionist, Meissner chose ALICE Receptionist to automate visitor check‑in and manage lobby traffic beginning in early 2014.

Meissner deployed a touch‑enabled ALICE kiosk and license, integrated it with their Cisco VoIP system and network directory, and customized features (like visitor sign‑out) after an in‑house proof of concept; installation took less than a day. ALICE Receptionist handles motion‑triggered check‑ins, video calls to rotating receptionists, badge printing and direct employee calls, delivering strong user satisfaction and fast ROI — replacing an estimated ~$20,000/year receptionist cost with ALICE costs under $2,000/year (payback in 1–2 months) — with responsive vendor support aiding the rollout.

Meissner Filtration Products

Mike Van Meerten

IT Director