Case Study: County Judicial Courts Systems improves juror check-in and public information access with ALICE Receptionist

County Judicial Courts Systems reduces employee-assisted check-ins by 80% with ALICE Receptionist

A county judicial courts system faced challenges with lengthy juror check-in processes and a heavy reliance on staff to provide basic information and directions across its ten courthouse locations. They sought a technological solution to reduce wait times, offer information in six languages, and free up employee resources. They selected ALICE Receptionist to provide juror self-check-in and public information kiosks.

ALICE Receptionist deployed 19 kiosks initially, which processed over 94,000 juror check-ins and over 67,000 self-help information interactions in the first year. This resulted in an 80% reduction in employee-assisted juror check-ins, significantly improving efficiency and allowing staff to focus on more complex tasks. The ALICE Receptionist kiosks successfully provided the needed self-service solutions for both jurors and general visitors.