Case Study: ZKH achieves faster MRO procurement and reduced RFQ times with Alibaba Cloud

ZKH boosts sales 10x and cuts RFQ time with Alibaba Cloud

ZKH, a leader in maintenance, repair, and operations (MRO) procurement, faced challenges in platform performance, resource scalability, and data security as it expanded globally. The company needed a robust cloud infrastructure to support its multi-region setup and sought to modernize its inefficient, traditional procurement process. ZKH partnered with Alibaba Cloud to address these challenges.

Alibaba Cloud implemented a solution using its Qwen large language model, which ZKH fine-tuned to create an AI-powered recommendation assistant. This solution, along with products like Elastic Compute Service and MaxCompute, streamlined the procurement process. The results were transformative; ZKH vastly reduced its request-for-quote (RFQ) time and achieved a tenfold increase in sales, propelling its global expansion and successful listing on the New York Stock Exchange.

ZKH