Case Study: Hang Seng Bank achieves secure digital banking services with Alibaba Cloud

Hang Seng Bank serves nearly 3.5 million customers with Alibaba Cloud

Hang Seng Bank, a major Hong Kong-based financial institution, faced challenges in its digital transformation. Traditional methods of customer communication, like email and native apps, were incompatible with innovative technologies, hindering progress. The high costs and long development cycles associated with creating secure, customized native applications presented a significant economic hurdle. To address this, Hang Seng Bank partnered with Alibaba Cloud.

Alibaba Cloud implemented its Dedicated DingTalk Solution to create the Hang Seng eDoc Service. This electronic banking platform unified the bank's systems with DingTalk and the cloud, allowing corporate customers to access e-banking services directly through the DingTalk app. The solution improved service efficiency and user experience by enabling online receipt and statement queries and bank reconciliation, removing the need for encrypted emails. Alibaba Cloud's architecture ensured security and flexibility, providing a foundation for future hybrid-cloud expansion and enriching business scenarios for corporate financial services.

Hang Seng Bank