Case Study: Xplornet Enterprise achieves seamless VoIP migration and remote collaboration with Alianza's Cymbus

How Xplornet avoided forcing thousands of acquired customers to an all IP-system

Xplornet Enterprise Solutions, the commercial division of Xplornet Communications, needed a new VoIP and unified communications offering as it integrated multiple acquisitions and supported customers who had recently invested in hardware. It wanted a solution that would work with existing devices, support remote work, and avoid forcing customers to replace phones or move to an all-IP system. Alianza provided Business Cloud Communications and the Cymbus branded platform to help meet those needs.

With Alianza’s cloud-native, carrier-grade platform, Xplornet Enterprise Solutions was able to offer interoperable, flexible UCaaS services with mobile and desktop apps, messaging, video, presence, and easy provisioning. The solution helped them consolidate away from third-party platforms, improve margins, simplify support, and launch a private-labeled customer-facing brand with marketing and help center resources. Alianza also brought proven reliability, including 99.99% availability SLAs, and reduced upfront infrastructure costs for Xplornet Enterprise Solutions.

Xplornet Enterprise

Donna Sagin

Senior Marketing Manager