Case Study: Horizon Telcom expands coverage and speeds time to market with Alianza cloud communications

Horizon saved millions leveraging Alianza’s cloud-native platform

Horizon Telcom, an Ohio-based ISP with a long history serving residential, SMB, and enterprise customers, needed a way to expand beyond its existing footprint and offer richer voice services without the high cost and long timelines of building new infrastructure. Its incumbent VoIP partner lacked coverage and advanced features, and Horizon also needed a replacement for its aging Metaswitch softswitch. Alianza provided SIP Trunking and Business Cloud Communications to help address these gaps.

With Alianza, Horizon deployed a cloud communications platform that replaced the Metaswitch softswitch, added feature-rich business voice and UC services, and extended service to customers across its footprint with less operational overhead. The solution went live in four months, helped Horizon reduce OPEX, improve margins, and create new revenue streams, and cut average last-mile fiber service activation time to about 60 days.

Horizon Telcom

Craig Drinkhall

Director of Products and Sales Engineering