Case Study: Adams Cable Service achieves better call quality and faster provisioning with Alianza

Adams Cable Service - Customer Case Study

Adams Cable Service, a family-owned cable, broadband, and VoIP provider, was struggling with poor call quality, porting and interconnect problems, heavy manual paperwork for new number setup, and three-day delays that created support tickets and internal bottlenecks. They turned to Alianza, Inc. for residential voice, SIP trunking, and business cloud communications to replace their unreliable voice provider.

With Alianza, Inc.’s solution suite, Adams Cable Service improved call quality, simplified provisioning, and reduced the burden on Sales, IT, and support teams through features like IP phone integration, auto-attendant, and cloud-based management. The company reported no call quality complaints in nearly six years, faster customer onboarding, lower costs, and a more profitable, scalable communications platform that helped them compete more effectively for SMB business.

Adams Cable Service

Wendy Hartman

General Manager