Case Study: Matter Labs improves zkSync developer support with Alhena AI

Matter Labs Introduces Generative AI Solution Powered by Alhena AI to Aid zkSync Developers

Matter Labs, the creator of the zkSync blockchain network, faced the challenge of scaling community support for its rapidly growing, global user base. The community team needed to drastically reduce response times, handle a growing volume of diverse questions, and provide multi-language support without diverting focus from growth initiatives. They turned to Alhena for a generative AI solution to address these challenges.

Implementing Alhena AI's solution, which utilized a fine-tuned GPT-4 model constrained by zkSync's own knowledge base, delivered immediate and significant results. The vendor's tool decreased average response time from hours to seconds and reduced unanswered questions by over 70%, all while receiving overwhelmingly positive feedback from the community for its accuracy and multi-language capabilities.

Matter Labs

Estevan Vilar

Community Manager