Case Study: Walgreens improves search, conversions, and BOPIS with Algolia

Walgreens improves search experience in 16 weeks with Algolia

Walgreens, a major pharmacy and retail chain, sought to improve its digital customer journey and meet the growing demand for BOPIS (buy online, pickup in store). Their existing search provider lacked the robustness and features needed to increase conversions and revenue. To address this challenge, they turned to vendor Algolia for its Search & Discovery platform.

The solution from Algolia included Search & Discovery, Personalization, AI Reranking, and Rules. This implementation led to an improved customer experience, supporting BOPIS capabilities and providing real-time local inventory transparency. Walgreens achieved significant results, including increased search conversions, greater revenue from search, and a decreased click position, indicating customers found what they needed faster.

Walgreens