Case Study: Flexport achieves lightning-fast, scalable shipment search with Algolia

The Freight Forwarder for Modern Logistics Teams

Flexport, founded in 2013 to modernize freight forwarding, faced the challenge of making complex, global shipment data fast and usable for customers and support teams. The company needed a search solution that could handle hundreds of product attributes, scale worldwide without downtime, and deliver a consumer-grade, intuitive experience to replace century-old logistics workflows.

Flexport chose Algolia (implemented in 2014) for its developer resources, multi-index capabilities, and distributed search network. Integrating Algolia turned minutes-long lookups into millisecond responses, standardized data collection, and improved both customer and internal support experiences — today powering a 3M-record index, ~4M searches per month, and a 9 ms average search time.

Flexport

Desmond Brand

Engineering Manager