Case Study: PetSmart achieves faster, more relevant omnichannel search with Algolia

PetSmart improves search performance and relevance with Algolia

PetSmart, the leading omnichannel pet retailer in North America, needed a faster and more relevant search experience to support its headless commerce strategy and help customers quickly find products across website, mobile app, and other channels. Its existing search solution was not delivering the hyper-relevant results shoppers expected, creating friction in the customer experience.

PetSmart implemented Algolia as part of its digital re-platform to power search and browsing across all digital channels. With Algolia’s AI-powered search and close collaboration from the Algolia customer success team, PetSmart improved speed and relevance, which increased both search revenue and browse revenue while making it easier for pet parents to find what they needed.

PetSmart

Charles Ingram

Vice President Solutions