Case Study: Oh Polly achieves better customer search and increased revenue with Algolia

Oh Polly enhances customer search results and increases revenue with Algolia and Shopify Plus

Oh Polly, a fast-growing fashion ecommerce brand, was struggling with a slow, glitchy search experience that frustrated customers and its ecommerce team. Its previous search platform lacked personalization, dashboards, instant search, multilingual support, and real-time indexing, making it hard to improve performance or understand the customer journey. After researching alternatives, Oh Polly chose to evaluate Algolia, with Shopify Plus also part of its ecommerce stack.

Oh Polly implemented Algolia’s search and product discovery platform to replace the outdated system with a faster, more relevant text-based search experience. With Algolia, the company improved search speed, relevance, and usability, while reducing support burden for internal teams. The result was a smoother customer experience and better ecommerce performance, helping Oh Polly support its rapid growth and drive more revenue.

Oh Polly

Lauren Muir

Product Owner