Case Study: Jomashop achieves 7% conversion lift and 15–18% reduction in bounce rate with Algolia

How Jomashop improved customer experience with shift to Magento 2 PWA and Algolia

Jomashop, a Brooklyn-based online retailer with more than 75,000 SKUs, needed a transparent, Magento‑compatible search solution when it migrated from Magento 1 to Magento 2 PWA. With a small in-house development team and a desire for better personalization and visibility into search rankings, the company sought an integrated platform to improve findability and the overall customer experience.

Jomashop implemented Algolia with Magento 2 PWA, using the plug‑in as a foundation for a highly customized search, Instant Search, Personalization and Recommend features. The change was fast to deploy and freed engineering time while delivering measurable gains: a 7% conversion lift from Search, a 4–5% lift from Personalization, and a 15–18% reduction in bounce rate from Recommend, plus a more consistent, transparent site experience.

Jomashop

Isaac Montaine

Vice-President, Product and SEO