Case Study: ProdPad achieves lightning-fast self-service and reduced support tickets with Algolia

How Algolia Is Powering Up ProdPad’s Help Center

ProdPad is a product management SaaS that helps teams collect ideas, prioritize work and build roadmaps. As their customer base grew, they needed to scale support without hiring an army of agents and wanted users to find answers themselves quickly rather than opening tickets.

They integrated Algolia into their Zendesk Help Center to deliver instant, highly relevant search ( ~90–99% of queries under 21 ms). The result was a dramatic drop in basic and recurring support requests, higher self-service adoption, actionable search analytics that improved documentation and product UX, and more bandwidth for the team to tackle advanced customer needs—allowing a small team to support 500+ customers efficiently.

ProdPad

Andrea Saez

Head of Customer Success