Case Study: Document360 achieves super-fast search and improved UX with Algolia

How Algolia is helping Document360 improve UX through Search & Discovery

Document360, a SaaS knowledge‑base product from Kovai.co used by customers like McDonald’s and Harvard, needed to help users quickly discover documentation across global, enterprise‑scale deployments. The challenge was to provide contextual, low‑latency search and an intuitive discovery UX that works for both end users and developers.

Document360 integrated Algolia’s Search API (Instant Search, Autocomplete, Filters & Facets) in a single day, gaining millisecond responses and built‑in analytics. The outcome: “super‑fast” (<10 ms) global search, improved customer satisfaction and developer ease‑of‑use, and actionable search analytics that reveal knowledge gaps for continuous content improvement.

Document360

Saravana Kumar

Chief Executive Officer