Case Study: Walgreens achieves faster search and higher conversions with Algolia

Algolia Helps Walgreens Improve the Digital Customer Journey through Better Search

Walgreens, a leading U.S. pharmacy and retail chain with thousands of stores, set out to improve its digital customer journey—especially search and BOPIS (buy online, pickup in store). Its previous search solution was slow, required heavy developer involvement, and lacked the features needed for personalization, AI-driven relevancy, and fast iteration, limiting conversions and time to market.

Walgreens implemented Algolia Search & Discovery (including Personalization, AI Reranking, Rules, Analytics and A/B testing) in about 16 weeks, giving business users an intuitive dashboard and localized search for real-time in‑store availability. The result: faster updates (months to hours), higher search conversion, increased revenue and click-through rates, fewer clicks to purchase, and an ongoing partnership to continue optimizing the experience.

Walgreens

Shelby Sharp

Director of Digital Experience