Case Study: Pitney Bowes achieves five-second client onboarding with Alfresco Process Services

Pitney Bowes Drives Business Transformation with a New Platform for Digital Products

Pitney Bowes, the century-old mailing and shipping company, embarked on a digital transformation to build the Pitney Bowes Commerce Cloud and modernize how it delivers digital products. The business challenge was to quickly and reliably onboard customers and provision accounts across systems like Salesforce, SAP and Ariba to support rapid growth and a partner-driven platform strategy.

The company implemented Alfresco Process Services running on AWS as the BPM engine in the Commerce Cloud, calling provisioning flows via APIs and launching production after a five‑month build. The result: onboarding time for a key payment product fell from three days to five seconds, faster time-to-market, strong uptime and cost-efficiency, and a platform that supports partner integration and continued revenue growth.

Pitney Bowes

Kyle Pause

Director of Software Engineering