Case Study: Liberty Mutual achieves paperless operations and $21M in savings with Alfresco Content Services on AWS

Liberty Mutual Insures Paperless Future with Alfresco Content Services on AWS

Liberty Mutual’s Global Specialty unit, created in 2012 to grow international business, needed to replace siloed, slow document systems and move to a paperless, cloud-native model so globally dispersed underwriters and claims staff could access content quickly and comply with evolving regulations. Existing files in U.S. data centers and outdated technology hampered collaboration, performance, and speed of deployment.

Global Specialty implemented Alfresco Content and Governance Services on AWS, using cloud-native architecture, REST/CMIS APIs, and Infrastructure-as-Code with CI/CD to deploy environments in minutes. The solution eliminated performance issues, sped content access worldwide, standardized records management for compliance (including GDPR), cut paper/printing/storage costs with an expected $21M savings over five years, and scaled toward managing hundreds of millions of documents.

Liberty Mutual