Case Study: New Brunswick Public Safety achieves streamlined document management and improved collaboration with Alfresco

Canadian governmental organization simplifies management of critical information with Hyland's Alfresco platform

The New Brunswick Department of Public Safety, a provincial agency in Canada with 26 locations and over 1,100 employees responsible for inspections, corrections and law enforcement, struggled with fragmented document repositories, duplicated and non-indexed content, and manual processes that made locating contracts, tracking expirations and collaborating slow and risky. The department needed a single, bilingual repository with strong records management and lifecycle automation to reduce redundancy, improve searchability and prevent unintended disclosure.

After evaluating several ECM platforms, the department implemented Alfresco One for its open architecture, security, content-domain isolation and bilingual, user-friendly interface. Today Alfresco is used by 100% of employees, hosts more than 5,000 documents, supports the Drupal intranet, and has reduced redundancy while improving findability and collaboration; it also replaced a manual microfilming process (avoiding an estimated $200K in equipment) and is being extended for partner extranets and records-management integration.

New Brunswick Public Safety

Franz Weismann

Assistant Director of Information Management and Technology