Case Study: Creditplus Bank AG achieves streamlined, lower-cost digital loan processing with Alfresco Process Services

Bank automates and streamlines manual workflows by digitizing the loan payment process

Creditplus Bank AG, a Stuttgart-based specialist in consumer and sales financing, faced the challenge of modernizing a largely manual, paper-based loan payment process to meet customer expectations for faster, more customer-friendly service while improving efficiency and controlling costs.

Working with Alfresco partner it-novum, the bank implemented a digital loan payment application built on Alfresco Process Services and the Alfresco Application Development Framework. The solution provides an automated digital inbox, end-to-end integration with other systems, central document storage and search, and reusable UI components — resulting in faster processing, lower cost per application, clearer process transparency, and an improved customer and employee experience.

Creditplus Bank AG

Torsten Bauer

Director of Operations