Case Study: Zwick achieves a 360° customer view with AlfaPeople and Microsoft Dynamics CRM

Zwick achieves a 360° customer view with AlfaPeople for 600 employees

Zwick, a global manufacturer of materials testing equipment, faced challenges in managing customer relationships and service processes across its international operations. Their existing systems were limited by language barriers and inefficient scheduling tools. To address this, Zwick partnered with AlfaPeople to upgrade and expand their Microsoft Dynamics CRM implementation to create a unified, 360-degree view of their customers.

The solution implemented by AlfaPeople, named 'PULS', involved upgrading the CRM and extending it to service functions and international partners. This provided multi-language support, a more efficient scheduling board with drag-and-drop functionality, and a centralized customer database. As a result, Zwick achieved significantly reduced time for service tasks, improved resource planning, and gained greater customer transparency. AlfaPeople delivered a smooth project that provided a more cost-effective and integrated outcome for the business.

Zwick